en:users:drivers:ath10k:privatesupport
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en:users:drivers:ath10k:privatesupport [2015/01/26 09:49] 127.0.0.1 external edit |
en:users:drivers:ath10k:privatesupport [2018/11/16 09:07] Kalle Valo Improve the standard reply a bit |
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| - | + | ===== ath10k private support ===== | |
| + | Most likely you have contacted developers privately and was referenced to this page. Please avoid contacting developers privately and instead have all the discussions in public mailing lists. That way you and everyone else get the best support. See [[en/users/Drivers/ath10k/support|the ath10k support]] for details how to send to the list. | ||
| - | ===== ath10k private support ===== | ||
| - | Normally ath10k developers cannot give private support, reasons being: | + | Some of the reason why it's best to have public discussions on mailing lists: |
| - | * no time | + | * Developers are busy, they don't have time to help each user individually. In mailing lists developers can share the support load and have more time for development (which is really important). |
| - | * doesn't benefit the whole community | + | * Mistakes are usually fixed by others. |
| - | * using email list is preferred because the whole team can then participate the discussion | + | * Mailing list discussions are archived so other users can easily find the solution using Google. |
| - | * normally you get better answers via mailing lists as more than one can answer So that's why it's recommended to use the ath10k mailing list for any questions related to ath10k, check [[en/users/Drivers/ath10k|the main ath10k wiki]] for details. | + | * The whole team can then participate the discussion. |
| + | * Normally you get better answers via mailing lists as more people can answer. | ||
| + | |||
| + | |||
| + | A standard reply which can be used for private email queries: | ||
| + | |||
| + | <file> | ||
| + | Hi, | ||
| + | |||
| + | you contacted me about ath10k but unfortunately I do not | ||
| + | have time to give private support. Instead please check | ||
| + | the ath10k wiki how to get help and find more information: | ||
| + | |||
| + | http://wireless.wiki.kernel.org/en/users/drivers/ath10k/privatesupport | ||
| + | </file> | ||
en/users/drivers/ath10k/privatesupport.txt · Last modified: 2018/11/16 09:07 by Kalle Valo
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